Privacy Policy

1. Who we are

• FuturePro Global Forwarding Ltd, trading as FPL Global Forwarding ("we", "us", "our"), is a company registered in England and Wales. Our registered office is at 6 Thatcham Park, Gables Way, Thatcham RG19 4ZA, United Kingdom.
• We are the data controller for personal data collected through this website. You can contact us at solutions@fpl-globalforwarding.com.

2. What data we collect

We may collect the following categories of personal data:

• Contact information — name, email address, telephone number, company name, when you contact us or request a quotation.
• Enquiry data — the content of messages you send us, including shipment details and freight requirements.
• Usage data — pages visited, time spent on site, browser type and IP address, collected automatically via server logs and analytics tools.
• Cookie data — see our cookie notice below.

3. How we use your data

We use your personal data to:

• Respond to your enquiries and provide freight quotations.
• Fulfil freight forwarding and logistics services you have engaged us for.
• Comply with legal and regulatory obligations, including HMRC customs requirements.
• Improve our website and services through aggregated analytics.
• Send you service-related communications where you have requested them.

4. Legal basis for processing

We process your personal data on the following legal bases under UK GDPR:

• Contract — processing necessary to perform a contract with you or to take steps at your request before entering into a contract.
• Legitimate interests — responding to enquiries, improving our services, and maintaining website security.
• Legal obligation — complying with applicable laws and regulations.
• Consent — where you have given explicit consent, such as for marketing communications.

5. Data sharing

We do not sell your personal data. We may share it with:

• Our parent company FuturePro Group and affiliated entities, where necessary to provide services.
• Trusted third-party service providers (IT, hosting, analytics) who process data on our behalf under data processing agreements.
• Customs authorities, freight carriers and port operators where required to fulfil your shipment.
• Regulatory and law enforcement bodies where required by law.

6. International transfers

As an international freight forwarder, we may need to transfer your data to countries outside the UK and EEA in order to process your shipment. Where we do so, we ensure appropriate safeguards are in place, such as UK adequacy regulations or standard contractual clauses.

7. Data retention

We retain personal data only for as long as necessary for the purposes for which it was collected, or as required by law. Enquiry data is typically retained for up to 2 years. Shipment and customs records may be retained for up to 7 years to comply with HMRC requirements.

8. Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you.
• Rectify inaccurate or incomplete data.
• Erase your data in certain circumstances ("right to be forgotten").
• Restrict or object to processing in certain circumstances.
• Data portability — receive your data in a structured, machine-readable format.
• Withdraw consent at any time where processing is based on consent.

9. Cookies

This website uses cookies to ensure it functions correctly and to understand how visitors use it. Strictly necessary cookies are set automatically. Analytics cookies are only set with your consent via our cookie banner. You can manage your cookie preferences at any time through your browser settings.

10. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. We encourage you to review this page periodically.

11. Contact us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

FuturePro Global Forwarding Ltd, 6 Thatcham Park, Gables Way, Thatcham RG19 4ZA, United Kingdom. solutions@fpl-globalforwarding.com